Shipping policy

WE ONLY SHIP TO THE ADDRESS THE PAYMENT CARD IS REGISTERED AT

If you require delivery to a different address, you must do so when ordering as the delivery address cannot be changed.

There are various Shipping options available at the checkout. You as a buyer are free to choose from the mentioned and relevant delivery option(s) available to you when you enter the delivery address.

  • Standard Dispatch Cut-Off is 3PM Mon - Fri.
  • Pre 12 and Saturday Delivery Cut-Off is Mid-day Mon - Fri

Orders placed after 3PM will be processed the next working day.

Note: No Rush Free Delivery is only available for orders over £450.

Although we do our best to meet the delivery service expectations, please note; Delivery speed / times given are guide / estimated times especially AM or Next day Services. These are NOT guaranteed times. There are many factors beyond our control that can affect the delivery and The CCTV Store will not be responsible for deliveries arriving late or time expectations not met.

The CCTV Store assumes no responsibility for damages during transport or damages caused from any delays beyond our control.

The CCTV Store assumes no responsibility for damage caused to the shipment after it has been delivered.

The CCTV Store assumes no responsibility for items missing / stolen from customer premises after delivery.

If after delivery there is an issue / problem, we may, at our discretion, assist and liaise with the customer / the courier to help resolve said issue / problem but the customer is responsible of raising the issue with the courier themselves and seek resolution.

Stock Priority

We use a stock priority system to streamline and distribute stock per the delivery service used at the time of order.

  1. Morning Pre 1PM Service - 1st in Priority (Cut-Off - Mid-Day)
  2. Next Working Day Service - 2nd in Priority
  3. Standard Shipping - 3rd in Priority
  4. No Rush Delivery - Last in Priority

Failed Delivery Attempts & Parcels Returned to Sender

Once an order has been dispatched, customers will receive a shipment confirmation email containing tracking information and a link to our order tracking page. This enables customers to monitor delivery progress and make any necessary arrangements directly with the courier (including rescheduling delivery or arranging collection from a local depot).

If the customer is unavailable to accept delivery, the courier will normally attempt delivery up to three (3) times. Where delivery cannot be completed after the permitted attempts, or where the parcel is not collected from a courier depot or collection point within the courier’s specified timeframe, the parcel may be returned to our warehouse by the courier as “undeliverable” or “returned to sender.”

Re-dispatch of Returned Parcels

If a parcel is returned to us due to failed delivery attempts or because it was not collected from the courier, the customer may request that the order be re-dispatched.

In such cases, the following charges will apply prior to re-shipment:

  • £9.95 re-delivery charge for Mainland UK addresses, or the applicable delivery rate for non-Mainland UK locations, and
  • A £15 handling and processing fee to cover the costs associated with the parcel being returned, inspected, restocked, and reprocessed for shipment.

These charges must be paid before the order can be dispatched again.

Discretion to Waive Fees

We reserve the right, at our sole discretion, to waive or reduce the handling fee and/or re-delivery charge in circumstances where the failed delivery was caused by factors outside the customer’s reasonable control.

Refunds for Undeliverable Orders

If the customer chooses not to have the order re-dispatched, we may issue a refund for the value of the goods only, once the returned parcel has been received and processed at our warehouse.

Any refund issued may be subject to deductions, including:

  • the original delivery charge, and
  • the £15 handling and processing fee associated with the returned shipment.

Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery address details at checkout.
  • Monitoring tracking updates provided after dispatch.
  • Making appropriate arrangements with the courier following missed delivery attempts.

We cannot be held responsible for delivery failures resulting from customer absence, failure to monitor tracking updates, or failure to arrange redelivery or depot collection with the courier.

Delivery Completion

For the purposes of delivery obligations, an order will be considered fulfilled once the parcel has been dispatched and delivery has been attempted by the courier in accordance with their delivery procedures.

 

 

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